We are looking for Senior IT Manager

POSITION: SENIOR IT MANAGER

 JOB DESCRIPTION

• Oversee the maintenance of IT infrastructure in the Area Office
• Oversee and provide guidance to the Assure and Branches regarding purchase, installation, configuration of equipment and software
• Collaborate with all departments and develop/provide IT solutions if and when necessary
• In partnership with Learning and Organizational Development team, develop, procure IT related training material and conduct workshops if needed
• Participate in Business Continuity Planning
• Lead the IT team by providing problem solving, making timely decisions and ensure the development of the team members. Success Criteria: Indicate the metrics or other standards that will be used to measure success in this role
• 95% uptime for all services under care
• Requests are vetted within 2 business days. Solutions provided within minimum acceptable time
• Requested solution is provided or redirected in a timely manner
• Provide at least 5 training/retraining sessions on IT usage
• Conduct at least one meeting per quarter. At least one workshop per two years
• Regular weekly meetings to resolve and guide. Plan appropriate training and provide coaching

JOB SPECIFICATION

EDUCATION/EXPERIENCE

• Bachelor’s Degree in IT or Management
• 3-5 years. At least five years in relevant industrial experience (particularly experience gained within the fields of project management, technical support, systems programming or computer operations)
• At least two years working experience in managing Microsoft Office 365 and related technologies. Prior experience in implementing solutions esp, financial / ERP solutions. Experience in either code based or codeless application development

TYPE OF SKILLS AND PERSONAL ATTRIBUTE

• Analytical and problem-solving skills
• Strong technical skills
• The ability to work well under pressure
• Attention to detail
• Team working skills
• Organization and time management skills
• Management and leadership skills
• Experience in providing user training, support, advice and feedback
• Leadership and management skills