We are looking for you! Yes you!

POSITION: NETWORK ADMINISTRATOR

 JOB DESCRIPTION

• Responsible for monitoring, maintenance, support, and troubleshooting of the Network Infrastructure and other IT-related operations.
• Configure and setup routers, switches, and other network devices
• Design and deploy functional networks like LAN, WLAN, WAN
• Mentor team members on technical issues
• Maintain complete technical documentation
• Suggest improvements to network performance, capacity, and scalability

JOB SPECIFICATION

EDUCATION/EXPERIENCE

• Bachelor’s Degree in Information Technology or related fields.
• Hands-on experience managing and configuring Cisco routers, switches,
• Previous work experience as a Network Administrator handling Cisco devices
• CCNA certification is a plus but not required.

We are looking for Senior IT Manager

POSITION: SENIOR IT MANAGER

 JOB DESCRIPTION

• Oversee the maintenance of IT infrastructure in the Area Office
• Oversee and provide guidance to the Assure and Branches regarding purchase, installation, configuration of equipment and software
• Collaborate with all departments and develop/provide IT solutions if and when necessary
• In partnership with Learning and Organizational Development team, develop, procure IT related training material and conduct workshops if needed
• Participate in Business Continuity Planning
• Lead the IT team by providing problem solving, making timely decisions and ensure the development of the team members. Success Criteria: Indicate the metrics or other standards that will be used to measure success in this role
• 95% uptime for all services under care
• Requests are vetted within 2 business days. Solutions provided within minimum acceptable time
• Requested solution is provided or redirected in a timely manner
• Provide at least 5 training/retraining sessions on IT usage
• Conduct at least one meeting per quarter. At least one workshop per two years
• Regular weekly meetings to resolve and guide. Plan appropriate training and provide coaching

JOB SPECIFICATION

EDUCATION/EXPERIENCE

• Bachelor’s Degree in IT or Management
• 3-5 years. At least five years in relevant industrial experience (particularly experience gained within the fields of project management, technical support, systems programming or computer operations)

Assure Outsourcing Solutions want you!

POSITION: OPERATIONS MANAGER

JOB DESCRIPTION

• Review and analyze program performance to determine program needs
• Approve personnel activities concerning hiring, training, development and performance management
• Provide written performance appraisals
• Develop metrics to measure growth and performance of the department
• Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage
• Identify and oversees program/problem resolution
• Maximize potential of subordinates through coaching, development and effective performance management methods
• Track client issues and maintains client correspondence and issue resolution
• Support Assure' goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses
• Review workflow to ensure improved

JOB SPECIFICATION

EDUCATION/EXPERIENCE

• Bachelor’s degree graduate
• 6 to 8yrs of BPO experience with min 2 year people management experience
• Process based certification will be applicable post the process training
• Strong knowledge of Windows and Excel – Using Pivot table, V lookup, tracing formulas, running macros
• Detail oriented and able to multi-task to accomplish tasks effectively

OPEN POSITION FOR QUALITY ASSURANCE ANALYST

 JOB DESCRIPTION

• Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email  
• Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices 
• Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes 
• Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies 
• Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) 
• Complete phone time to keep current on programs (as applicable) 
• Contribute to maintaining forms and legends documents 
• Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals 

JOB SPECIFICATION

EDUCATION/EXPERIENCE

• Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred  
• 1-year front-line call center experience 

HIRING FOR SENIOR QUALITY ASSURANCE POSITION

 JOB DESCRIPTION

• Deliver quality related reports and insights to stakeholders
• Monitor and document progressions regarding internal and external escalations for the site
• Facilitate weekly calibration sessions with the team to ensure alignment across all auditors are observed.
• Plan weekly QA task assignments and deliverables as aligned with current business needs and statement of work.
• Achieve daily/weekly/monthly monitoring targets for all channels
• Provide structured and timely recommendation through verbal and/or written feedback to a Quality Supervisor/Manager
• Initiate Quality Talk for new hires post-training to determine readiness and supplement concepts that were learned in the classroom
• Develop and conduct team QA refreshers to address QA deficiencies and/or improvement opportunities
• Conduct calibration sessions to rate the same interaction(s), ensuring process alignment and upholding the same expectation
• Meet individual and team targets and KPIs
• Source for all quality related updates
• Perform other similar and related duties as required or directed 

JOB SPECIFICATION

EDUCATION/EXPERIENCE

• Bachelor Degree or other post-secondary degree in a related field
• 1-year front-line call center experience 
• 2+ years of Quality Assurance experience  

ASSURE IS HIRING FOR TEAM LEADER

 JOB DESCRIPTION

• Oversees customer service representatives whose primary function is to handle customer service inquiries via inbound calls
• Acts as the staff’s first escalation point for all types of issues (people, process and technology)
• Accountable for the overall skill/competency and development of his/her direct reports through performance coaching, mentoring and talent development efforts
• Assists the Operations Customer Contact Manager in overall day to day operations through an effective monitoring and management of team performance
• Responsible for maintaining contractual and regulatory compliance by knowing, understanding, correctly interpreting, and accurately applying requirements, regulations and standards. Reports suspected or confirmed issues on the same day of discovery to the manager and/or the Compliance Department
• Provides leadership, mentoring, and supervision of staff
• Responsible for reporting known or suspected data breaches or fraud on the day of discovery to the Compliance Department, and for conducting follow up investigation as needed 

JOB SPECIFICATION

EDUCATION/EXPERIENCE

• Open to College graduates and College undergraduates with relevant work experience
• At least 5 years of experience in BPO industry
• Must have a least 1 to 2 years of supervisory experience
• Must have working knowledge in Telephony Systems & Technology 

Assure is hiring for JUNIOR ACCOUNTANT

 JOB DESCRIPTION

• Adherence, performance, and documentation of related Controls and ensure that these are being done with utmost quality at a prescribed timing
• Perform accrual accounting and other month-end activities ensuring data integrity
• Effectively engage and collaborate with Regional Finance, Treasury, Global Sourcing and other business stakeholders, in order to solve operational issues and problems with speed and quality
• Handle higher-level concerns, complex tasks such as detailed reporting, data presentation and analysis
• Prepares daily and monthly reports and accompanying schedules and specifications
• Performed analytical review to ensure achievement of KPIs and PPIs for the specific function assigned
• Assists in developing training plans and knowledge sharing with team members

JOB SPECIFICATION

EDUCATION/EXPERIENCE

• BS Accountancy or a graduate of any business course
• With at least 6 months to 2 years working experience in the same field
• With BPO/Shared Service experience

TYPE OF SKILLS AND PERSONAL ATTRIBUTE